privacy policy
GOLDEN VIEW S.A. PRIVACY NOTICE
This Privacy Policy applies to www.goldenview.gr, which is owned and operated by the Golden View S.A. Tourism enterprises. This Privacy Policy describes how we collect and use information, which may include personal data you give to our site. It also describes options you have regarding the use of your data and how you can view and update this data.
Who we are
The controller for the collection, processing, and use of your data within the meaning of the applicable legal and regulatory framework on the protection of your data is:
The «Golden View S.A.» Tourism enterprises
Corporate name: «GOLDEN VIEW S.A.» TOURISM ENTERPRISES
TAX ID No: 099720538
Registered Office: Municipality of Poros – District of Askeli
Phone: +30 2298022277
Email: info@goldenview.gr
Your Obligation to notify us of changes to your data
The personal information we keep for you must be up-to-date and accurate. Please let us know as soon as possible about changes to your personal information throughout your transactional relationship with us.
Which personal data do we collect?
Personal data or personal information means any information relating to an identified or identifiable natural person («data subject»), an identifiable natural person is one whose identity can be verified, directly or indirectly. The data in question does not include anonymous elements.
We collect the personal data you provide to us as part of making a booking with us, as part of our services to you, before and during your stay with us. We also collect data when you browse our site, which you provide to us through our site. Finally, we process personal data that we collect or create by our means or we receive from third parties.
Such data include, but are not limited to:
Identification details such as full name, title, gender, user name, or other similar identifiers (e.g. email).
Contact details such as home address (street, number, postal code), e-mail address, landline and/or mobile phone and other contact information.
Payment items, such as debit or credit card information (card type, credit card number, card name, expiration date, and security code)
Transaction details like details about your stay and your reservation, account details such as bank account, payee name, IBAN, and bank institution.
Visitor information, such as arrival and departure dates, any special requests, and comments on service preferences (including room, service, or other preferences used).
Technical details such as device, length of stay and browsing to our online store, IP address, type and version of an additional browser, time zone and location, operating system – platform, and other information about the technology of your device to access our site.
Usage information, such as information on how you use our website and the services we provide.
Marketing and your contact details: including your preferences for receiving promotional material from us and third parties and your preferences for your communication with us, if we have your consent, and your opinion about your stay with us.
Why do we use your personal information?
We will process your data only when the law allows us to. In general, we will use your data only:
In case we have to execute the contract we are preparing to conclude or have already concluded with you.
If it is necessary for our legitimate interests (or the interests of a third party) your interests and fundamental rights do not outweigh those interests.
If we have to comply with a legal or regulatory obligation.
When you have given us your explicit consent to do so.
In general, we do not rely on your consent as a legal basis for processing personal data except when we send you promotional updates or when we process special categories of personal data. You reserve the right to withdraw your consent to submit promotional announcements at any time by contacting us using the contact details listed herein.
The legal basis and purpose of processing your data.
1. In addition, we process your data as part of performing a contract with us or before it:
• To identify and verify your information.
• To process, complete, and provide your reservation with us (by phone, online, or via email) to manage payments and other charges.
• For communication either at a pre-contractual stage or on issues concerning your dealings with the Company, such as when making a booking to inform you of the availability of the rooms/apartments you wish to keep, to inform you about requests and queries to us, to let you know about changes to our terms of use or the Privacy Notice and other policies that the Company may adopt.
• To provide customer service.
• To participate in a contest or draw as part of our promotions as long as you accept the terms of participation.
• For the general service, management, monitoring, and processing of your transactions with us.
• To serve all forms of transactions through our online services.
2. In most cases, processing of your data as outlined in this Notice is necessary for the legitimate interests pursued by the Company if they do not outweigh your interests to:
• Manage and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data retention).
• To prevent and deal with cases of fraud and other illegal activities for the protection of the public and the safety of personnel, including the video surveillance system.
• We offer you useful services, easy to use and enjoyable, including personalized communication with you, as you wish and have declared, and products of your interest and benefit to you, according to your preferences.
• To better understand our customer base so that we can improve our services, products, and promotions and manage and improve the services for registered users.
• To better understand your habits and preferences to improve our services and tailor the content of the site to your needs and preferences.
• To measure the effectiveness of the Company’s presentation and visibility on third-party websites.
• To analyze the effectiveness of our sales promotion and to help promote the most appropriate messages, information and offers to you and other customers.
• For the collection and recovery of monetary debts to us.
• To use data analysis tools to improve our website, our products/services, our relationships with customers.
3. In some cases, we process your data once we have obtained your consent, such as:
• To inform you about events, special offers, promotions, and other relevant issues about the Company and our services, according to the means of communication you have stated.
• To inform you of offers or promotions of third parties working with us, provided you have given us your consent, by the means of communication you have stated.
• To advertise our company and products in social media to you and other people who may also be interested in what we offer.
4. We may process your data as part of the Company’s compliance with the obligations established by the applicable legal and regulatory framework.
If we use automated means of processing personal data that have legal effects or which have a significant effect on you, we will take appropriate measures to protect your rights and freedoms, including the right to human intervention.
Data Sharing
In order to offer you the online booking services, we work with;
- the travel platform WebHotelier. For more information please refer to the site www.webhotelier.net.
- the travel platform Expedia Group. For more information please refer to the relative sites www.expediagroup.com and https://www.expediagroup.com/about/privacy-data-handling-requirements/
- the travel platform Booking.com. Please refer to the relative site www.booking.com for more information. Although we provide the content on this website and you book directly with us, the booking process is processed by Booking.com. Consequently, the information you provide on this website is also shared with Booking.com and its affiliates. The controller for the collection, processing, and use of your data within the meaning of the applicable legal and regulatory framework on behalf of Booking.com is the company Booking B.V., based in Herengracht 597, 1017 CE Amsterdam, Netherlands. If you have questions about processing your personal information by Booking.com, please contact dataprotectionoffice@booking.com.
Third-Party Services Providers:
We use service providers to process your data strictly on our behalf. This processing is for this Privacy Policy, such as facilitating booking payments, sending marketing material, or supporting analysis services. These service providers are bound by terms of confidentiality and may not use your data for their purposes or any other purpose.
Competent authorities: We disclose personal data to law enforcement authorities and other government authorities to the extent required by law or is strictly necessary to prevent, detect, or prosecute criminal offenses and fraud.
Data Transfer Internationally
The transfer of personal data as described in this Privacy Policy may involve the transfer of personal data abroad to countries whose data protection laws are not as complete as those of the European Union. Where required by European law, we will transfer personal data only to recipients offering an adequate level of data protection. In such cases, we will make the necessary contractual arrangements to ensure that your data is still protected by European standards. You can ask to see a copy of those terms using the following contact details.
Data retention
We retain your information, which may include personal data as long as we deem it necessary to provide you with our services, comply with applicable law, resolve disputes with different parties, and for whatever else is necessary for our business activity, including the detection and prevention of fraud or other illegal activities. All personal data we hold is subject to this Privacy Notice. If you have questions about a particular retention period for certain types of personal data, please contact us with the contact details below.
Your rights
We will inform you in detail about your rights concerning your data processed by us. Specifically, upon your request and under the conditions of the applicable law:
Right to information
The Company is required to inform you of the processing in which your data is submitted, including the type of data being processed, the purpose, and the period of keeping them, in a concise, transparent, comprehensible, and easily accessible format using clear and simple wording.
Right to access
You have the right to receive from the Company a confirmation of whether or not your data is being processed and if so, you have the right to access that data.
Right to rectification
You have the right to claim from the Company the rectification of inaccurate personal data and the completion of your missing data.
Right to erasure
You have the right to ask the Company to erase the personal data.
The right to restrict data processing
You have the right to secure from the Company the restriction of processing, subject to conditions.
Right to object
You have the right to oppose at any time the processing of your data. In that case, the Company must cease processing unless it demonstrates compelling and legal reasons that outweigh your interests, rights, and freedoms as a data subject, or for the establishment, exercise, or support of legal claims.
Human intervention in a decision made by the automated process
You have the right to ask the Company not to submit you, where appropriate, to a decision-making process solely based on automated processing, including profiling, which produces legal effects that affect you or significantly similarly affect you.
Right to data portability
You have the right to ask the Company to receive your data in a structured, commonly used, and machine-readable format or to transmit it to another provider without objection.
Further, to facilitate the exercise of your rights, the Company shall be responsible for developing internal procedures to respond promptly and effectively to your requests.
More specifically, as detailed above, once you have verified your identity, you have the right to access, as a data subject, i.e. to be informed, at your request, whether your data is being processed or not, and to receive, on the other hand, copy and further information about the processing being processed. In addition, you have the right to request the rectification of your inaccurate personal data or the completion thereof, as well as, subject to the conditions of the Law, exercise the right of erasure, the right of restriction of processing, the right to data portability, the right to object their processing, as well as the right to ensure human intervention in automated procedures.
If you believe that your privacy is affected in any way, you may also, if you wish, have recourse to the Hellenic Data Protection Authority using the following contact details:
Website: www.dpa.gr
Postal Address: 1-3, Kifisias Avenue, GR-11523, Athens
Switchboard: +30 210 6475600
Fax: +30 210 6475628
Email: contact@dpa.gr
However, we would appreciate it if we were allowed to manage your concerns before you approach the data protection authority, so please contact us initially using the contact details mentioned in this Statement.
Requests to us
We are required by law to respond to your requests and provide information free of charge, except when the data subject’s claims are manifestly unfounded or excessive, particularly because of their recurring nature, in which case we are entitled to impose a small fee to provide the information or to deny your request.
To exercise these rights, please submit your request:
to the e-mail address: info@goldenview.gr
Via phone: +30 2298022277
Directly to our hotel.
Please, consider your request before submitting it responsibly. We will reply as soon as possible. In principle, your request will be answered within one month after we have received it, but if the request requires more time, we will let you know (within one month).
Changes to Policy
As our business is constantly changing, this Privacy Notice may change. If you would like to see the changes made to this Privacy Notice and any other policies adopted by our Company, please visit our website. If we make any substantial changes or changes affecting you (e.g., if we start processing your data for purposes other than those listed above), we will contact you before we begin processing.